Anne Frank †Primary Source Essay

The Diary of Anne Frank is a remarkably moving book about the short life of a young girl and her family. The Holocaust was a horrible time for Jewish people and Anne and her Jewish family’s lives were completely turned upside down as a result. The war resulted in the deaths of countless people, mostly innocent people. Before the invasion on D-day and the end of the war not too long after, the rest of the world didn’t know the real disaster going on over seas. Anne Frank’s once secret diary has introduced the immense suffering and horror that occurred during the Holocaust. Anne Frank was only thirteen years of age when trouble began to arise. Adolph Hilter’s reign in Germany had become more powerful and people were falling under his evil spell. People were forced to believe that the Jewish race was inferior and needed to be destroyed. It is believed that Hilter hated Jews due to the fact that they were successful in a time where most Germans faced tremendous hardship, therefore jealousy. Jewish families tried to escape to surrounding countries to be safe. Some of Germany’s neighboring countries were sucked into the war and experienced great loss. When things started to get bad in Germany, Jewish families received â€Å"call-ups† in which family members were requested by the Nazi’s. Anne recalled that the first call-up in their family was for her sixteen year old sister Margot. The worried young girl of thirteen stated in her diary that day â€Å"Margot is sixteen; would they really take girls of that age away alone? But thank goodness she won’t go, Mummy said so herself; that must be what daddy meant when he talked about us going into hiding†. The Frank family then proceeded to send their belongings to different friends and neighbors for safe-keeping as they prepared to relocate. They had a detailed plan for going into hiding, from location, to essentials, to receiving goods. They would live in a confined space which they called the â€Å"secret annexe† with the Van Daan family. Thursday, July 9, 1942 was the day the family left for hiding. It was the last of the normalcy Anne knew and the beginning of a long three years in hiding. Anne was a very intelligent young lady and although she had her fair share of crazy ideas, she was quite mature for her age. She had a few close friends and the boys at her school seemed to be pretty interested in her, although she mostly ignored it. Leaving that all behind was hard enough for a thirteen year old girl but to go through one of the most confusing parts of her young life in this new unfortunate situation was even harder. Anne had a close relationship with her father, whom she adored, but not so much with her mother. Throughout many different parts of the story does Anne mention her disliking for her mother, including when she says â€Å"Margot and Mummy’s nature are completely strange to me. I can understand my friends better than my own mother – too bad!(42)† During her time in hiding Anne goes through phases of disliking her mother, disliking her father, and disliking just about everyone in the annexe. Through becoming a teenager she is desperately trying to find herself and her purpose in life. The adults constantly put her down and make her feel stupid. Anne writes in despair â€Å"If I talk, everyone thinks I’m showing off; when I’m silent they think I’m ridiculous; rude if I answer, sly if I get a good idea, lazy if I’m tired, selfish if I eat a mouthful more than I should, stupid, cowardly, etc., etc.† She feels very putdown and discourage by the people surrounding her 24/7, that is until she finds comfort in Peter. Peter Van Daam was hardly of any interest to Anne upon meeting him but as the days dragged on in the secret annexe she finds herself intrigued by him. After spending some time together they develop a deep friendship, which leads to a loving, intimate relationship. Peter is Anne’s stronghold; the one person to get her through each and every day.

Petrol Price Hike Effect on Business

http://www. youtube. com/watch? v=AEjXDCNww9c&feature=related Operating margins:  Ramping up diesel capacity will also require large capital expenditure. This will mean a large capital expenditure outlay, putting pressure on operating margins in the short-term. Given the tight liquidity and high interest rates in the domestic market, and a falling rupee, borrowing costs will also likely be higher whether it is in domestic or foreign currency. Unit sales:  Most Indian automakers rely heavily on petrol driven vehicles. This is particularly true of two-wheeler makers, whose entire portfolio is based on petrol engines.The new price hike could deter buyers from opting for petrol cars and two-wheelers. This will directly impact revenues and profits for automakers that have a petrol-heavy portfolio. Segment growth:  The petrol segment has already retreated by 14 per cent in fiscal 2012, while diesel car sales have grown 37 per cent. With the petrol price hike, the growth in the diesel segment is only expected to grow. Even a hike in diesel prices, which some experts are saying is likely as early as Friday, will still keep diesel cheaper than petrol.Too steep a hike in diesel will push up inflation, which the government is keen to avoid. Small car demand:  This is the only bright spot for automakers. In a situation where petrol prices are in the vicinity of Rs 80, demand for small cars will likely increase, since fuel typically accounts for about 50 per cent of running costs. Apart from space and environmental concerns, especially in urban centres, small cars are highly fuel efficient, which appeals to the highly value-   and budge-conscious Indian buyer.Small cars with diesel engines will be in even higher demand. They continue to be a worried bunch and their fears are not unfounded, for petrol getting out of reach for many people means there will be more diesel vehicles on the road in the years to come. This will have an adverse impact on the environment as diesel engine emissions are over three times more toxic than petrol. This has been collated by Centre for Science and Environment's analysis of the 2010-11 car sales data, which revealed that the demand for diesel-run SUVs has gone up.Also, 85% of petrol cars sold during the period had engine sizes smaller than 1200 cc. â€Å"We are extremely concerned about the huge petrol price hike. While fuel price reforms can help, in this case there is partial reform which is dangerous. There is already a dieselization of the car segment. â€Å"WHO and many other public health organizations have already that diesel emissions are carcinogenic. There is a really high public health risk,† said executive director, research and policy, CSE, Anumita Roychowdhury. People are buying big diesel cars, of engine size above 1500cc. They are not feeling the pinch because diesel is cheap. The subsidy on diesel is absolutely unacceptable,† she added. As of now 13 cities in the country comply w ith Bharat stage IV norms and  the rest  follow Bharat stage III norms. â€Å"The pollutants that are of major concern are particulate matter and nitrous oxide (NO2). Diesel cars are legally allowed to emit these pollutants more than petrol. In fact the legal limit NO2 for diesel cars is three times higher than for petrol cars,† explained Anumita.But the fact that diesel is more fuel efficient and gives better mileage masks the down side of increase in diesel cars. Professor L M Das of the Centre for Energy Studies, IIT Delhi says â€Å"Diesel contains more energy than petrol and the vehicle's engine combustion process is more efficient, adding up to higher fuel efficiency and lower  CO2 emissions  when using diesel. But the pollutants emitted from diesel and petrol are characteristically different. While petrol emits more carbon monoxide (CO) and hydrocarbons, diesel emits more smoke and particulate matter that have worse health impacts. Diesel is also more fuel eff icient giving out a mileage that is nearly 50% more than petrol. Dealers also agree that the demand for diesel cars has soared. â€Å"The demand for diesel cars in every segment has gone up. While demand for diesel cars has gone up by 15%, petrol car demand has dropped by 20%. Even people who are buying cars worth Rs 50 to Rs 60 lakh are opting for diesel cars. â€Å"Todsay we got many calls enquiring about diesel cars. Only people who want to buy small cars are opting for petrol cars,† said Ravinder, owner of Motosyics in Karol Bagh.Another car dealer, Sanjeev Nath Bhel owner of Rajnath automobiles in Vasant Kunj said that he has started getting calls almost every second enquiring about models of diesel cars. â€Å"There is a huge surge in the demand for diesel cars. It's also because diesel gives better mileage. People are mostly opting for middle segment diesel cars ,† he said. The negative sentiment is echoed by auto industry officials who feel the rollback notwit hstanding the current high petrol prices will have a serious impact on the auto industry and petrol car sales. Around 75 per cent of  Maruti Suzuki  sales come from petrol cars,† said Mayank Pareek, Head-Marketing, Maruti Suzuki. â€Å"Last year, due to petrol price increase, there was a drop of 15 per cent in the sale of our petrol cars. At the same time, diesel sales for the industry are growing. While diesel capacity is being over utilised, petrol car capacity remains under utilised,† he added. While companies like  Hyundai and Tata are offering discounts and special schemes  on its petrol models to stimulate demand, Maruti plans to make up for the decline in petrol car sales by increasing its diesel volumes. Last year, we sold around 2. 43 lakh units of diesel cars. This year will sell 4 lakh diesel cars, said Pareek. However, even that plan stands in jeopardy with the Finance ministry mulling an increase in the excise duty on diesel vehicles. According to f igures compiled by the government, passenger cars and SUVs account for 15 per cent of diesel consumption – a claim that has been rejected by Society of Indian Automobile Manufacturers (SIAM). The industry body says that personal cars make up for only 1 per cent of the total diesel consumption in the country while SUVs and taxis account for 5 per cent.Currently, diesel cars attract excise duty ranging from 12 per cent to 27 per cent based on their size and engine capacity. With diesel cars already commanding a higher price than petrol models (which in turn amounts to higher revenues for the state), a hike in duty will only end up reducing demand for passengers cars overall. Read more:  Duty on diesel cars may go up The negative sentiment is echoed by auto industry officials who feel the rollback notwithstanding the current high petrol prices will have a serious impact on the auto industry and petrol car sales. Around 75 per cent of  Maruti Suzuki  sales come from petrol cars,† said Mayank Pareek, Head-Marketing, Maruti Suzuki. â€Å"Last year, due to petrol price increase, there was a drop of 15 per cent in the sale of our petrol cars. At the same time, diesel sales for the industry are growing. While diesel capacity is being over utilised, petrol car capacity remains under utilised,† he added. While companies like  Hyundai and Tata are offering discounts and special schemes  on its petrol models to stimulate demand, Maruti plans to make up for the decline in petrol car sales by increasing its diesel volumes. Last year, we sold around 2. 43 lakh units of diesel cars. This year will sell 4 lakh diesel cars, said Pareek. However, even that plan stands in jeopardy with the Finance ministry mulling an increase in the excise duty on diesel vehicles. According to figures compiled by the government, passenger cars and SUVs account for 15 per cent of diesel consumption – a claim that has been rejected by Society of Indian Automobile Manufacturers (SIAM). The industry body says that personal cars make up for only 1 per cent of the total diesel consumption in the country hile SUVs and taxis account for 5 per cent. Currently, diesel cars attract excise duty ranging from 12 per cent to 27 per cent based on their size and engine capacity. With diesel cars already commanding a higher price than petrol models (which in turn amounts to higher revenues for the state), a hike in duty will only end up reducing demand for passengers cars overall. Read more:  Duty on diesel cars may go up In the short-term, sales will be further impacted while in the long term a negative consumer sentiment will be created which can hurt the growth of the industry, he added.Expressing similar sentiments, General Motors India Vice President P Balendran said: â€Å"Earlier, the industry was expecting a growth of 8-10 per cent this fiscal but I will not be surprised if we are in the negative territory due to fuel price hike and high interes t rates as the market continues to be sluggish. † This will result in inventory pile up of  petrol  vehicles as more and more consumers will opt for diesel vehicles, he added.Describing the latest price hike as a â€Å"disaster†,  Maruti Suzuki  India Managing Executive Officer, Marketing and Sales Mayank Pareek said: â€Å"This will further increase the skew between petrol and diesel vehicle demand, which is already very wide. This will severely affect the sales of entry level cars, which are mainly petrol driven. † Last year, the petrol segment declined by 16. 2 per cent as the demand shifted to diesel vehicles. Now there will be more demand for diesel cars after the price hike but most of the manufacturers are running on full capacity for diesel vehicles, he added.Pareek said the overall impact of the price hike would further dent growth of the automobile industry. Hyundai Motor  India Ltd Director Marketing and Sales Arvind Saxena said: â€Å"Deman d is already under pressure on account of inflation and high interest rates. A hike of such magnitude is neither good for the customer nor for industry. † Passenger car sales in India witnessed the slowest growth during April in 10 years at 3. 4 per cent as customer sentiment remained low due to post-Budget price hikes and high interest rates, affecting the entry-level segment most.As per  SIAM  figures, domestic passenger car sales stood at 1, 68,351 units in April 2012 compared to 1,62,813 units in the same month last year. In the fiscal 2011-12, car sales in India grew by just 2. 19 per cent which was the slowest since 2008-09. â€Å"The company has already asked the R& D department to speed up the work, and if required, it may also go for a third party arrangement,† the source said. In the last one year, the price of petrol has gone up considerably fuelling the demand for diesel cars, which account for more than 60 per cent sales at present.Honda has no diesel v ariant in its stable, which is becoming a big disadvantage for the company. Honda Brio will become the first car to have the diesel engine followed by City and Jazz. â€Å"With the  huge surge in the price of petrol, there is a massive demand for the diesel model. We are already giving discount on our cars but it is not possible beyond a point,† a marketing official from Honda said. Honda is not the only company to advance launch of diesel cars . Renault has also advanced the unveiling of its diesel model. Even Volkswagen is looking for models that run on other fuels like CNG.Others are trying to sweeten the deal with various discounts and offers. Sale of diesel vehicles in the country jumped by 35 per cent last fiscal while that of petrol variants dropped by 15 per cent. The sale of petrol cars will see further decline with the latest hike of ` 7. 50 per litre. A day after the increase, Hyundai announced a â€Å"petrol price lock assurance programme† that will insul ate its customers from the new fuel price rise for the next seven months. The programme covers people who will buy petrol models of Eon, Santro, i10, i20, Accent and Verna till May 31. The hike of this magnitude is neither good for the industry nor customers,† Arvind Saxena, director, marketing and sales, Hyundai Motor India, said. Other automobile manufacturers have already started giving discounts and freebies on petrol models and could introduce more such offers following the hike of petrol . According to automobile body Society of Indian Automobile Manufacturers (SIAM), there is a need for the government to reconsider its proposal for such a steep increase in the price of petrol. There is a need to seriously consider the option of a moderate increase in the price of diesel before it impacts the growth of the industry,† SIAM said. In a statement, Siam said that there is a requirement to look at the petroleum product pricing policy in a comprehensive manner and remove distortions so that downstream products market do not get disturbed. â€Å"The need of the hour is to bite the bullet by reducing the price hike on petrol and revising the price of diesel, which will bring in more revenue for the government as well as some level of parity between the two competing fuels for the industry,† SIAM said.However, manufacturers lament that they are not in a position to absorb the currency changes and mounting import bill, and have no other option but to pass on the impact to the customers. While  Toyota Kirloskar Motors  and  General Motors India  are expected to announce price hikes soon, others such as Maruti  SuzukiIndia and  Hyundai Motor  are likely to follow suit. â€Å"We have been facing cost pressures over the last few months and have decided to hike the prices. The quantum is yet to be finalised, but the hike should come into effect from June,† said Toyota Kirloskar Motors deputy MD (marketing) Sandeep Singh.General Mo tors has decided to increase prices from June 1, but is temporarily revisiting decision in the light of massive increase in petrol prices. â€Å"We are re-considering plans to increase prices from June as customers are hit by the massive increase in the prices of petrol. We do not want to create a double whammy for customers and are planning to postpone the hike till the conditions improve in the domestic market,† says General Motors vice-president (corporate affairs) P Balendran. Car companies had increased prices by up to 1. 5% to 3 in January this year, but the real impact came after 2%-5% increase in excise in the Union Budget. While most cars, including small hatchbacks, became expensive by Rs 6,000, the hike was up to Rs 5 lakh for top-end luxury segment. This resulted in overall sales falling to 168,351 units in April. Carmakers remain skeptical on market prospects with customers postponing new purchases. Country's largest carmaker, Maruti Suzuki, is too weighing its o ptions. â€Å"There are intense cost pressures with regard to import of important commodities like steel due to currency and other reasons,† said a senior Maruti executive.An analyst tracking the sector says another hike will badly hit the auto market, which is already crawling. â€Å"The market is already reeling under the price of petrol price hike, which has further dampened the sentiment after the Budget hike. Now another hike will hit the industry hard,† said a Mumbai-based analyst with a Brokerage firm. High petrol prices and weak consumer sentiment in the face of slowing economic growth dragged auto sales down in May. Car market leader Maruti Suzuki India Ltd led the decline with a 4. 3% drop in domestic sales to 89,478 units from a year earlier.Sales of Maruti’s petrol models such as WagonR, Alto and the 800, which make up a third of overall sales at the Indian subsidiary of Suzuki Motor Corp. , shrank by 29%. India’s economy grew 5. 3% in January -March, the slowest pace in nine years, data released on Thursday showed. Slowing growth has dampened consumer sentiment; high petrol prices and interest rates have deterred car buyers, who are increasingly preferring diesel models. Analysts say car sales will take a further hit in the months ahead after oil marketing companies increased the price of petrol by as much as  Rs. 7. 50 per litre on 23 May.The steep increase in fuel cost, combined with a recent increase in vehicle prices (due to rising input costs and an excise duty increase), has resulted in a 6% increase in the total cost of ownership of petrol cars over the past four-to-five months, wrote Joseph George, an analyst at IIFL Institutional Equities. â€Å"We cut our volume growth estimate for the car industry (excluding utility vehicles) from 16% to 12%. We also expect demand to further shift from petrol to diesel vehicles. † Sales at Hyundai Motor India Ltd, the second largest car maker by unit sales, rose 3% to 32,010 units in May compared with a year ago.Arvind Saxena, director of marketing and sales at Hyundai Motor India, said: â€Å"The recent hike in petrol prices has depressed market sentiment, with the macroeconomic indicators providing no cause for cheer. The demand outlook doesn’t look very bright. † Meanwhile, driven by sales of the Nano small car, passenger vehicle sales at Tata Motors Ltd rose 6% to 20,503 units compared to May 2011. The fuel efficient car billed as the world’s cheapest, contributed 41% of Tata Motors’ total sales in May. Nano sales rose 31% to 8,507 units.Utility vehicle market leader Mahindra and Mahindra Ltd kept up its strong sales momentum, posting an increase of 27% to 21,154 units in the month from a year ago. The company’s portfolio of models is predominantly diesel-fuelled, shielding it from the effect of the hike in petrol prices. Sales at General Motors India Pvt. Ltd and Ford India Pvt. Ltd dropped 27% and 14%, re spectively, to 6,079 and 6,036 units. At Toyota Kirloskar Motor Pvt. Ltd, sales doubled to 15,051 units, buoyed by the company’s Innova and Fortuner models and partly because of a relatively low base last year. To stave off the impact of the weakening rupee, Toyota has undertaken a 1% increase in the prices of Etios diesel and Innova and a 0. 5% increase in Fortuner and Etios Liva, diesel, with effect from 1 June. † said Sandeep Singh, deputy managing director-marketing. Albeit on a low base, sales at Nissan Motor India Pvt. Ltd, too, increased 98% to 3,138 units in May. Meanwhile, notwithstanding the sluggish sales in the overall two-wheeler market, Hero MotoCorp Ltd continued its strong sales trajectory, despatching 556,644 motorcycles and scooters—an expansion of 11. 3% over the corresponding month last year. TVS Motor Co. eported a decline of 4. 3% to 176,012 units while Suzuki Motorcycle India Pvt. Ltd, on a small base of 36,746 units, saw an increase of 21% compared to a year ago. Bajaj Auto Ltd will report its sales figures next week. The 10-company auto index on  BSE Ltd  has dropped 18. 46% in the last one month, compared to a 7. 82% drop in the benchmark Sensex. Car firms are looking at raising the  prices of their diesel variantsas rupee depreciation has led to a hike in imported input costs and they have to make up for the discounts being offered on their petrol variants, which are not selling due to high fuels costs.While Toyota has announced that it will  hike the prices of its diesel models  from one to two per cent from June 1, other companies are expected to follow suit. This will be the third price hike since January this year. Diesel cars to drive industry growth: Ford â€Å"There is tremendous pressure on auto companies and a price hike is certain. The one-two per cent hike will be effective from June. However, we have not decided the exact amount by which prices will be raised across models,† Sandeep Si ngh, deputy managing director (marketing), Toyota Kirloskar Motors, said. There are rising input costs and then the depreciating rupee also adds to import bills for parts being sourced from abroad. Auto firms can't absorb cost beyond a point,† Singh explained. However, Singh has hinted that the hike will be more on the diesel variants than the petrol models. Prices of petrol models which are still selling well may also be increased. Others such as General Motors, Maruti Suzuki, Hyundai Motors had also hinted at hike in car prices from June onwards.Most car companies are loading their petrol variants with freebies and offering discounts ranging from Rs 3,000-Rs 50,000 depending on the demand for the model. Earlier in January, car manufacturers increased prices to the tune of 1. 5 to three per cent. It was followed by a second hike of two to five per cent to compensate for the excise duty hike proposed in the Budget. However car dealers are worried. â€Å"Another round of price hike is not going to help the sector in any way. Petrol car sales are at an all-time low and only diesel models are bringing in revenue.Any further price hike will dent the prospect of sale of diesel vehicles as well,† a General Motors showroom owner in south Delhi said. Even experts say that a price hike will further dampen the sentiment and sales prospects of the auto companies. â€Å"The significant hike in petrol price has already dampened the sentiment and increasing prices of vehicles will hit demand,† said Yaresh Kothari, auto analyst, Angel Broking. The hike in petrol rate and the proposed increase in diesel vehicles will make it difficult for the industry to achieve their sales growth target of 10-12

Facebook- A curator or an enemy Essay Example | Topics and Well Written Essays - 1250 words

Facebook- A curator or an enemy - Essay Example The article here is trying to address how Facebook is blocking the works of artists who are projecting it through this social networking website. Nevertheless, Facebook is trying to defend its actions by calling it a ‘mistake’. Many artists from all around the world have experienced the same. They have had their pictures and, in some cases, even their accounts blocked. This article is pointing out a recent victim, The New York University of Art, which lost its rights for uploading any images of their artwork, the reason being the violation of rules and regulations of Facebook. The works included nude images, which is against Facebook policy. The University's authority classed this, an unfair action against art; nevertheless, they raised their voice through a blog, complaining about Facebook's rules and regulations. Thesis Statement Blocking the projects of the artists on the medium where individual individuals have complete freedom to express themselves. Isn’t tha t ironic? Rhetorical Aspects of the article being analyzed Purpose, Genre and Style This article was published in The New York Times. The issue being addressed is the problem faced by an institution of art as their work is being deleted and accounts blocked by Facebook as it contains nudity. However, later, the site officials claimed that it was a mistake on their part and they had no intention, whatsoever, of hurting anyone's feelings. Moreover, they encouraged people who had lost their work to post it again. Drawing nude live models is considered the most effective way to develop the basic draftsmanship skill of an artist. Hence, it is considered to be the most important part of an artist’s work. Using Facebook as a medium, artists share their work with art lovers all around the globe. Nevertheless, Facebook blocking their work became a deterrent for these artists. Artists are more emphasizing towards the blocking of the nude content and have been concerned with the fact th at the Facebook officials must have seen that the nude pictures were actual works of art, yet, they decided to block it. The genre is complaining about the careless behavior of world’s largest social network platforms. Angle of Vision The author of this passage seems to blame Facebook for these actions but, in my opinion, if Facebook has some certain terms and conditions then they are free to apply it on all forms of work. Facebook does not allow photos which attack a person or group or images which depict drug use or contain violence or nudity. If Facebook requires it's users to follow certain rules and regulations, then we are all required to follow them as responsible individuals. If they say that a photo should not ‘contain’ nudity, then nudity in any form should be banned. Some people are of the view that Facebook is assailing artists, this, however, is a misinterpretation as according to Facebook's representative, their investigators only check those images that are flagged/reported and then according to the nature of the report (how many people find that abusing) they remove the content. Therefore, if other users are uncomfortable with that image then there is no way that that content should be kept on the site. For an institution like the New York University of Art, there are other ways of sharing their artwork with people interested in art like their own website or blogs. Secondly, seeing these types of drawings in galleries is one thing and seeing them on Facebook is another. Not everyone visits galleries, neither do they have a rule against nudity but on Facebook they do have rules. Many people, who are interested in art but are against nude forms of art, visit these pages much often. Evidence from the article The academy was at loss as their account was blocked and they

Where Im writting from by Dereck Owens Assignment

Where Im writting from by Dereck Owens - Assignment Example Owens description of Lake Ronkonkoma initiates from the detail he goes into regarding the formulation of the lake, which was mainly from a mile high glacier called the Wisconsinan that bulldozed its way and reached Brookhaven after passing through Canada and New England. Warmer climates caused glaciers such as these to melt and retreat leaving behind detritus that geologists now call Ronkonkoma Terminal Moraine. This was how Lake Ronkonkoma, the freshwater lake came into being. Furthermore Owen describes Lake Ronkonkoma today as a working and middle class suburb, indistinguishable from a hundred other suburbs on the island; most of which spill into each other so that their boundaries seem visually intertwined due to no prominent sense of ‘village limits’. Therefore ones sense of boundaries comes not from any visual sense but from proximity to highways and strip malls. The Long Island Expressway that is located five blocks away from Owens house and he describes it as comp rising of a service road that incorporates 24/7 traffic with its extended HOV lanes so as to accommodate the rapidly growing and close to overflowing ‘high occupancy vehicles’. The detail with which Owen describes the Long Island Expressway is by looking at the HOV Lanes from the Ronkonkoma Avenue overpass located about 45 miles from Manhattan.

Theoretical foundations for collaboration Assignment

Theoretical foundations for collaboration - Assignment Example This way, parents are able to convert the home environment into a place where learning can take place with minimum interruptions. The schools assisting parents to build a positive learning environment at home, helps students to develop respect for the parents, while also gaining positive personal values (Epstein, 1997). It is such positive personal values developed by the students that eventually become essential in school learning, since such students will learn with minimal problems at school. The schools can also partner with parents through offering them child-rearing skills, such as those of understanding child development and also adolescence (Epstein, 1997). When parents are equipped with such skills, they become suitably placed to understand the educational requirements of their children at different stages, thus being able to complement the school efforts. The Hoover-Dempsey and Sandler’s theory of parental involvement offers that parental involvement is essential in the educational life of their children (Hoover-Dempsey & Sandler, 1995). However, this theory offers that the success of inviting parents to involvement in schools will only be achieved, if the schools also establish suitable measures that overcome parental involvement barriers. First, this theory proposes that the schools, in playing the role of overcoming the barriers to parental involvement, must motivate and demonstrate parental-efficacy on the parents, through showing the parents that they are capable of, and can be effective in assisting their children in matters of education (Pullmann, Wiggins & Bruns, 2011). Further, the schools can enhance parental involvement through the creation of parental invitation to participate from others, where the use of tools such as newsletters, school emails, specific teacher and specific student invitations

Impact of the Black Death Term Paper Example | Topics and Well Written Essays - 1500 words

Impact of the Black Death - Term Paper Example Fathers left diseased children and wives left husbands, such was the situation back then. Between 1347 and 1351, it killed nearly 30% of the European population and a phenomenon known as depopulation occurred. Not only that but also economic, political and cultural changes were brought about by plague. Victims of plague died every day and there was no one to claim their bodies or no one to bury them (Gottfried, 1983). The Black Death was also there in Asia and the Middle East during 1347-51, simultaneously with Western Europe (Peschke, 2008). The economic impact of the Black Death was that it favored the peasants more than the landowners or the elites. Impact Before the Black Death period, Europe was reaping the fruit of its growth. There was an agricultural revolution at the start of the 14th century in Europe and food production increased and the area under cultivation increased. However there was a famine for two years in Europe (1315 to 1317) but the growth far surpassed it. But the growth period came to an end in1347 when Europe was struck by the Black Death, which left the entire Europe in pessimism and melancholy (Peschke, 2008). Investigating the effects of plague was important in knowing the economic and demographic trends as a lot of controversies were involved. One of the controversies was that deaths were not caused by plague but because the Jews had poisoned the water wells. Innocent Jews were killed, not by plague but by the people who held them guilty for the chronic depopulation (Peschke, 2008). One of the most affected European countries was Italy, so in-depth studies to find out the causes and remedies for plague were very necessary. The Black Death was an outcome of bubonic, pneumonic and septicaemic symptoms of plague. The Black Death was a part of the second plague pandemic, as it was its first epidemic and it recurred in the eighteenth century. Before Europe was hit by plague, it was dominated by aristocrats and religious leaders as they o wned property and ruled over peasants and the working class in general. Labor was underpaid and abundant in supply but after plague, when chronic depopulation occurred, technological methods were introduced to meet the shortage of workers and overtime, it became good substitutes for human labor (Bowsky, 1964). There are various viewpoints for the Black Death as some historians believe that the impact of the Black Death was transient while others believe that it was the main driving force which revolutionized medieval Europe into modern Europe. Some religious leaders like Cardinal F. A. Gasquet associate the Black Death with the downfall of the Christian church. Monasticism was particularly more adversely affected by the Black Death. Whereas there were also some optimists like G. G. Coulton, who viewed the effects of depopulation as beneficial for the ones who survived, as they had more wealth per head and as a result the advent of the Renaissance and Protestant Reformation was made possible. Besides that, the Black Death also had a psychological impact as the survivors were disturbed by the massive wave of plague and the way it killed so many of the people they knew or were related to. Some people are of the opinion that the Black Death was too massive a blow to Europe and hence they categorize it under the three worst catastrophes that ever took place on the face of this earth. With time, people forget how huge the impact of a particular catastrophe was. For instance some Marxists and non-Marxist both sideline the Black Death as a part of a crisis, rather than being the main crisis itself (Gottfried, 1983). Europe was dominated by feudalism before the end of the 13th century and peasants were paid less, even though they worked a lot. But after the end of

Critically examine the relationship between war and underdevelopment Research Paper

Critically examine the relationship between war and underdevelopment - Research Paper Example There is the presentation of a typology of wars together with the review of several literatures indicating the relationship of war and underdevelopment. Generally, wars particularly the civil war is considered as one of the primary reasons of economic underdevelopment as well as human suffering1. However in spite of this, economic examination of developing countries at war is comparatively uncommon. At the same time as the global confrontation involving communism and capitalism at the time of the Cold War did not lead to nuclear Armageddon, all through the forty–year period several nations in the ‘Third World’ were involved in war. From the time of the 1950s and 1990s, fifteen million deaths were resulted directly or ultimately by wars of every kind in developing countries. These also include the global conflicts, government violence against citizens as well as civil war. Provided the conclusion of the Cold War, there was a changeover in the direction of peace in the majority of the regions in which conflict had been fired up by East-West aggression. However while this aggression lessened from the 1980s and on, new wars emerged which were particularly unique from the wars by replacement and procedures of anti-colonial resist and nationwide emancipation which had set apart developing country wars at the time of the Cold War era. These wars, on the other hand, carried on to be situated nearly completely in developing countries: from 1989 to 1995, there were between 31 and 54 globally documented struggles in each year, and an average of 15 major wars happening at any time. A number of older ideological struggles continued in a unique manner, like the one in Afghanistan, whereas other long–lasting separatist struggle turned out to be stronger, like that of Sri Lanka and Eritrea. The Central American conflicts came to a conclusion in a troubled deadlock; however sometime after it broke out again in Mexico. Territorial as well

Macroeconomy of Poland Research Paper Example | Topics and Well Written Essays - 1000 words

Macroeconomy of Poland - Research Paper Example his country has established stable trade relations with the rest of the world, where it cooperates with other countries such as China, Japan, and Canada who are its major trade partners. This country provides Canada with the second largest market in central and eastern Europe, where in 2005, Canada exported a total of $266.7 million worth of goods to Poland and in turn imported goods worth 532.6 million (Krugman, 34). These countries and other European countries have established many investments in Poland, in the sectors of transportation, technology, and security. However, there are various challenges that face this country, regarding its economy. Among those challenges is the aligning of the countries fiscal and monetary policies, towards adopting the euro. Another challenge facing the country is its labor force, where the country has a high rate of unemployment and low labor participation in the economic growth (Batara, 25). The country also suffers from a poor business environmen t, where the economy is dominated by major public sector investments, whose failure to privatize has hindered the favorable local and foreign investments into the country. Paramount of these challenges is the poor infrastructure for the agricultural sector, which this country possesses. The sector lacks ample investment, has surplus of labor and has a shortage of small firm’s investment (Schwab, 60). The banking system in Poland is large, ranked as the biggest in east and central Europe (Batara, 28). The sector is highly developed, an aspect that has been contributed by the privatization of some banks by the government in the period 1992-1997. During this period, the government also restructured other banks and added more capital and infrastructure to them while at the same time putting...This paper aims to present a comprehensive modern overview of the economy of Poland, in order to determine macroeconomic tendencies in the country and to outline its economic perspectives. Until the 1990s, the economy of this country was centralized. However, from then on, the government has been trying to decentralize this and adopt a free market system of economy, which has served to steer the economic growth of this country to the present state. This notwithstanding, there are many other sectors of the economy which have remained resistant to change, which is desirable for a free market economy The industrial base of this country is centralized around petrochemicals, machinery, fertilizers, electronics, car manufacture, and shipbuilding. This country established stable trade relations with the rest of the world, where it cooperates with other countries such as China, Japan, and Canada who are its major trade partners. The banking system in Poland is large, ranked as the biggest in east and central Europe. The sector is highly developed, an aspect that has been contributed by the privatization of some banks. The government also restructured other banks and added more capital and infrastructure to them while at the same time putting in place policy reforms that greatly supported this sector. The future of the economy of Poland is promising. The county is constantly establishing vital political and economic relations with other countries to enhance its trade and investments, serving to spur the economic growth even further

Job satisfaction and its impact on employee intention to leave Research Paper

Job satisfaction and its impact on employee intention to leave - Research Paper Example The offering of competitive salaries would not only satisfy the employees, but it would also increase their commitment to their work, hence an increase in productivity. As the workload for the employees within the institution increases, so should their pay, because in the modern world, good payment packages are a huge motivator for keeping employees satisfied as well as dedicated to their jobs. If the institution for which people work does not offer them competitive salaries, then there is a high likelihood of them leaving for better paying jobs is quite high. In addition, another reason why employees would lose satisfaction in their jobs is the lack of independence to be innovative in their work. There are instances where the management of an institution chooses to dictate all the processes, which the employees should undertake in the workplace. The lack of consultation by the management to the employees ensures that the former does not know what the employees want and as a result, the latter end up not being satisfied with their work conditions. Employers should make sure that there is frequent consultation with the employees so that any issues from the latter can be addressed and settled. Furthermore, employees should be given the freedom to choose how best to work, as long as what they do is in the best interests of the institution. This will ensure that the employees have a high level of job satisfaction because they will be able to find innovative ways of doing their work without any fear of negative repercussions from the managemen t. The good relationship that would be built between the employers and the employees through constant consultations and innovative freedom to the latter would ensure that the working conditions within the institution are more than satisfactory. It can be concluded that job satisfaction does in fact influence the

Jennifer Weltz Discussion Board Coursework Example | Topics and Well Written Essays - 250 words

Jennifer Weltz Discussion Board - Coursework Example The background image of an open book and presentation of various authors work is informative on the role of the corporation. Furthermore, the placement of functional hyperlink at the top region of the website makes navigation easy. In addition, the information about presented on the website is appropriate for the purpose of the website. Consequently, this among other reasons brings out the purpose of the website. 1. As the president of JVNLA, an organizational that has sold books domestically and internationally for almost two decades, I would like to know what do you look for in an author’s work that makes JVNLA what it is today (Our Team: Jennifer Weltz )? 3. With regard to your speech to the Historical Novel Society Convention that was held in San Diego, Madam President I quote â€Å"†¦I try to help my authors receive what they need to make their books reach their highest potential†. To me this implies that you have a commanding knowledge in realizing what it takes one to be the best author. Do you have any plans to nurture potential authors

Sales Control Essay Example for Free

Sales Control Essay There must be efficient control of all food and beverage items issued from the various departments. 2. The system should reduce any pilfering and wastage to a minimum. 3. Management should be provided with any information they require for the costing purposes. 4. The cashier should be able to make out the customer’s bill correctly. 5. The system should show a breakdown of sales and income received in order that adjustment and improvement may be made. The main control taking methods 1. Order taking methods. 2. Billing methods 3. Sales summary sheets. . Operational statistics. Triplicate checking system This is an order taking method used in the majority of medium and large first class establishments. The food check consists of three copies. On taking the food order it is written from top to bottom of the food check. When only a table d’hote menu is in operation the customers would initially only order their first and main courses. The operation for an a la carte menu is similar, although customers may order by course according to their requirements. 1. The top copy of the food order goes to the kitchen and is handed to the aboyeur at the hotplate. . The duplicate goes to the cashier who makes out the customer bill. 3. The Flimsy or third copy is retained by the waiter at his/her sideboard as a means of reference. Any checks or bills that have to be cancelled should have the signature of either the headwaiter or supervisor on them, as should checks and bills which have alternatio n made on them. FLOW CHART OF FOOD AND BEVERAGE CHECK Control box Kitchen Food and beverage Service area Top copy Top copy after service Food copy- Top copy (BOT)Top copy Dispense Bar 1. 2. 3. 4. BeveragesTop copy after service Control Marry all duplicates with originals- bills and summary sheet Cashier 1. 2nd copy food or drink 2. Bill 3. Bill and payment. 4. Receipted bill. Manual systems Using hand written duplicate or triplicate checks for ordering from kitchen and bar and for informing the cashier. Often used with a cash till or cash register. This system is found on many high- level restaurants and in popular catering Duplicate checking system. This is a control system that is more likely to be found in the smaller hotel, popular price restaurants and cafes. It is generally used where table d’hote menu is in operation and sometimes a very limited a la carte menu. There are two copies of each of these food checks, each set being serial numbered. The top copy of the food check is usually carbon – backed but, if not a sheet of carbon must be placed between the top and duplicate copy every time a fresh order is taken. The top copy of the set of food and drink checks is made up of a number of perforated slips, usually 4-5 in number. There is section at the bottom of the food and drink check for the table for the table number to be entered. When writing out a customer’s order a different perforated slip should be used for each course. The server must remember to write out the number of covers and the price of the meal or the dish concerned on each slip. Before sending each slip to the hotplate see that the details ate entered correctly on the duplicate copy together with the price. Since the duplicate copy acts as the customer’s bill, the waiter must ensure that everything served is charged. Duplicate order pad with perforated sections 672464| | | | | | 672464| | | No of person waiter no table no price| | | QUICK SERVICE: Name of the establishment Table no 4No of covers 2 Retour 1 Roast chicken En place 1 poached chicken Date 2/2/12Sign DS Accident: It occasionally happens that the waiter may have an accident in the room and perhaps some vegetables are dropped. These must be replaced without any extra charge to the customer. Here a check must be headed accident. It will show the number of portion of vegetables required and should be signed by the headwaiter. No charge (N/C) is stated on the check to ensure that no charge is made to the customer. Name of the establishment Table no 4No of covers 2 Accident 1 Vegetables N/C Date 2/2/12Sign DS CASH HANDLING EQUIPMENT E. P. O. S (Electronic point of sale) It is a sophisticated system of point of sale to provide the quality of information to the management for control function. Advantages 1. Fewer error is there as the information entered will be more accurate because mistake in the sequence of entries required for a particular transaction are not permitted. 2. Transaction can be done more quickly and this may be achieved by single key entry of prices, elimination of manual calculation and automatic calculation of price tags. . Training time may be reduced from days on the conventional cash register to hours with the electronic systems. 4. Instant credit checking is possible by having terminals compare the account number with a central computer file or through on-line a connection. 5. Electronic system provides more direct and detailed information in a computer readable form. 6. Additional security system features such as locks wh ich permits the ECR (Electronic cash register) to be operated only by authorized personnel.

Study of history Essay Example for Free

Study of history Essay In studying history, the different ways to promulgate data and research in order to define a certain part of helped us recognize facts and claims that are relevant to the issues that we need to clarify. Historians usually interview the witnesses, victims, and heroes of the past to clarify and justify their thoughts and reviews on the different parts of historical accounts in the world. One of the most significant parts of history is slavery. The different kinds of slavery that emerged and developed during the period of colonization made us realize the true essence of our being as we acknowledge the facts and data of the past. Many have suffered and died during this period of struggle. Slavers have gone through different kinds of slaving – in land and water. Land slavery is almost familiars to everybody because it was a phenomenon during colonization but it was an unbelievable revelation that even in the ships of the sea contains hundreds of slaves that could not eat, drink, speak, nor move. However, how do the historians perceive the slave ships? How do they research on this issue? Are they keen to the issue as they uncover the â€Å"whole truth† by using their researchable documents and witnesses? Every person needs to study the past in order to justify the present and future. Nevertheless, are the historical data relevant and complete to signify the important details that we need? We must read and analyze those data by finding flaws and arguments that are necessary to clarify distorted cases and parts of history. Some of the Notable Philosophical Problems in documenting the Event Based on the research on the issue of Slave Ship, many researchers and historians support their materials through interviews and special communication with different witnesses and â€Å"heroes† of the past. Most of the witnesses that they used are church leaders and doctors who went through the voyage along with the slaves. The objective of the research as what I have seen is to show its reader that the research is complete and accurate source of learning from the past because they contain justification from the witness of the slave ships. In the article of the EyeWitness entitled â€Å"Aboard a Slave Ship, 1829,† they used the accounts of Reverend Walsh to show the â€Å"true situation† in a slave ship. â€Å"We join Reverend Walshs account as he boards the slave ship,† (EyeWitness, 2000). Another article stated that the research is an â€Å"original account† of the past that can be use to show the situation of a slave ship. â€Å"Here, for your perusal and research, we present an original 1860 news account of a captured Slave Ship. The Slave Ship was owned by a New York Slave Trader, It was full of Native African Men, Women, and Children, and it was delivering the Cargo to be sold in the South,† (Son of the Ship, 2003). On the other way around, an article entitled â€Å"The Slave Ship: A Human History by Marcus Rediker† showed how Rediker, an author of a significant book that discusses the life in a slave ship justify all the historical accounts that he saw and heard from his interviews and materials. â€Å"Rediker is a distinguished maritime historian whose previous books have used long-neglected primary sources to shed important new light on life around the 18th century Atlantic,† (Rutten, 2008). All the examples above were seen that the objectivity and choice of sources or references should rely on the needs of the readers. They all used people who are familiar and witnesses of the scenario so they could thoroughly define and describe the situation of the slave ship. However, they did not state the issues of the slavers, which are needed to show the side of the slobbers and not the slaves alone. Though they have reached their resolution to uncover or reveal the situation in the ship, they ignored the stand of the slavers why they come up to that kind of situation. It became a bias account in the side of the slaves. Though a reader should have pity on the slaves during those times as they read the situation in a slave ship, the authors and researchers of the document should also speak about the stand of the slavers and on how they are able to do those things. These claims are factual accounts, which is important to justify both sides. Can such problems be avoided? How? These problems can be avoided if the authors and researchers also showed the other situation to compare and contrast the thoughts and ideology of both sides. We all know that the slaves during the period are abundant but we do not know the deeper meaning of slavery. According to Kaltenbacher, Mehta, and Nahas (2008), in their article entitled Antebellum Slavery: Interstate Slave Trade, â€Å"Slaves forcefully pushed together, back to face, lay cramped and helpless on the boat. Their sweating bodies were so close to each other that it was not unlikely to feel the hot breath of another slave stinging the back of one’s neck. † The authors of the article discussed the situation of the slaves. It shows that the different documents tell us about the meaning of slavery its background, and development as years went on. However, it must also be describe in those articles to show the two sides of the situation so that people could thoroughly understand the scenario in a large perspective and concept because the authors only described the sides of the slaves and did not involved the sides of the slavers. Conclusion The hardest part of research is to document the past. Most of us say the term â€Å"past is past. † This is true in most of the time because we could not return to the past especially during the times when paper and pen was still not invented to write all the important details of a certain situation that part of historical events. If we think logically, how can we believe the books, articles, and journals that we read about history if the writers did perceive the event that they wrote? It was the hardest part I guess to educators of history to justify the claim of the past. However, this is also a challenge to discuss the historical events of human life because different perspectives and ideologies emerged as the interaction of both students and teachers are created. References Aboard a Slave Ship, 1829, EyeWitness to History, www.eyewitnesstohistory. com (2000) Kaltenbacjer, E. et al. (2008). Ship Life. Retrieved on January 21, 2008 from http://cghs. dadeschools. net/slavery/antebellum_slavery/interstate_slave_trade/ship_life. htm Rutten, T. (2008). The Slave Ship: A Human History by Marcus Rediker. Los Angeles Times. http://www. latimes. com/features/books/la-et-rutten2jan02,0,4348521. Son of the South. (2003). Slave Ship. Retrieved on January 21, 2008 from http://www. sonofthesouth. net/slavery/slave-ship. htm.

An Introduction To Food Service Industry

An Introduction To Food Service Industry The purpose of this chapter is to critically review the literature relating to Food Service Industry, the position and attributes to gain costumers perception. The arrangement starts with the role of food service, with investigation into the food and beverage operations. Subsequently, considerations into Service Quality point were dimension such as expectance and perception and an illustration of service quality model are taken. In addition an overview into the food and beverage service employment. An important point is mentioned regards to food quality and influences on costumer expectance and perception. Furthermore, sections such us menu planning and meal experience will taken to enrich the research. Finalize with an important point nowadays, were environment impacts will be take into consideration. 3.2 The role of food service The provision of food and beverage service (Davis et al., 1999) and eating away from home are increasingly and there is widening diversity in the nature and type of food and beverage on offer (Lillicrap et al., 2002). In addition conferences organizers are very familiar with the need for a high quality of food and beverage service within venues (McCabe et al., 2000). There are many reasons that clients normally desire to include a food service function in conferences and meetings. Shock and Stefanelli (1992, p.132) in McCabe et. al., (2000) have suggested several reasons such as: to create an image to provide an opportunity for interaction and networking to present a person, product to refresh conference attendees and sharpen their attention to provide a interested audience to keep delegates interested in other non-food activities to increase attendance at conferences Food and beverage service is the essential link between menu, beverage, and other services on offer in an establishment, and the customers (Foskett and Ceserani, 2008). The food and beverage function is characterized both by its diversity and by its size of the event as example of conference, meetings, exhibition and business events (Davis and Stone, 1991). Also can used as an effective tool to satisfy attendees and built attendance, as it empowers an attendees sensory memory of an event (Kim et. al., 2009). It is a significant and critical part of conference operations, and responsible for a high percentage of revenue for the venue (McCabe et al., 2000). In the past, food and beverage service was not important for conference centres, however now when a conference or meeting is organized, food and beverage services plays a fundamental role in the decision-making (Meetingnet.com, 2002 p. 35). Various groups and function venues dynamically search more out for group business as groups can be serviced with minimal costs and within particular times (Davis et al., 1999). Arranging an efficient food and beverage service for groups and functions at time can be very challenging. In many instances, groups may want very specific items, at very specific times and require special menus, or even an out-of-hours service (McCabe et al., 2000). 3.2.1 The food and beverage operations For a particular food and beverage operation the choices of how the food and beverage service is designed, planned, undertaken and controlled are made taking into consideration a number of organisational variables (Foskett and Ceserani, 2008). Figure 5 shows the variables that food and beverage operation has to take into account. Figure 5: Food and beverage operations. Source: Adapted from Foskett and Ceserani (2008) A food and catering service into the conference industry is characterised as function catering. That may be described as the food and beverage service at a specific time and place, for a specified number of people, to an arranged menu and price (Davis and Stone, 1991; Foskett and Ceserani, 2008). There are a variety of function events ranges from providing a bar in a reception area where delegates for a conference are able to assemble before their meeting, to large formal banquets of over 1000 where six to eight courses meals are served (Davis et al., 1998). 3.3 Service quality concept The concept of service can be explained as an interaction between employees and customers (Ball et al., 2003). In this context service quality characterize the level of service that is delivered by operations (Sasser et al., 1982; Walker, 1990; Johns et al., 1994; Jones and Pizam, 1993). It is almost defined in terms of customers perception of expected quality and experienced quality (Brown et. al., 1993). However, service quality is a complex concept and generally needs more than one model to explain it (John, 1996). Many researches making effort to define service quality, they usually on quality service and how it reaches the customers needs. Service quality can be again described as the difference between customers expectation and distinguished performance (Lovelock, 1992; Juwaheer and Ross, 2003). Therefore, services providers need to explore ways to increase productivity, which rely on objectives and goals to be achieved of the service although including quality. Product quality usually ends in the eyes of customers, particularly in the service industry. However the criterion used from customers to evaluate it might be complex and difficult to describe, in particular involving services with high labour content because performance of labour can be different from producer to producer, also each customer can perceived it differently (Berry et. al., 1990). It is also measured according to the level and direction of difference between experience and perception (Sasser et. al., 1987; Gronoor, 1982). Moreover, Ogowicz et. al. (1990) states that perceived service quality can be see form external of the actual operation that appears between customers and servicer provider. In additional, Wyckoff (1992) and Becker and Murrmann (1999) argues that service quality is the level of excellence planned to meet customers requirements. Meeting or exceeding customers expectation is the means to ensure good service quality. Service performance can be judge as a low or high by customers comparing their expectation (Parasuraman et.al., 1988) Customers have a wide range of choices regards to a food service business. From many years of dining experience, customers expectation of service quality have increase and the food and beverage industry is competing to rising it market share (Raajpoot, 2004). As well in the present market place, service quality is know as one of the mainly significant aspect in expand and retaining the successful relationship (Svensson, 2002). Most organisations and managers now realise that customers satisfaction can generate a long-term success, the market were they control which not only include customers but also competitors, regulatory governments agencies and the overall marketing environment (Kandampully, 2001). Therefore, researches can be conducted to identify what creates and retains customers satisfaction and ways to evaluate. 3.4 Dimensions of service quality The intangibility concerned services make it more complicated for consumers to evaluate than product quality because cannot be stored or held. Services are complex to assess until subsequent they have been performed, and even towards it still difficult. However, service quality can be observed as a measure of quality of the delivered-service level equivalent to customers expectations (Lewis and Booms, 1983). Parasuraman et. al. (1985) developed a well-know research concerning service quality, to recognized factors that costumers perceive about service quality. As the research result, they revealed general criteria as the ten principle dimensions of service quality, commonly know as SERVQUAL dimension in order to judge an organisations service quality by customers. Figure 10 illustrates those ten factors. Figure 6: The ten principle dimensions. Source: Adapted from Parasuraman et. al., 1985. Initially, the research proposed 22 statements to identify consumers perception and expectation of service quality. Secondly, those statements represent the ten determinants of service quality (Parasuraman et. al., 1988) illustrated on figure 10. Moreover, service quality emerges from comparison of expected service with perception. Development of model concern service quality suggest that expected service is influenced by three key criteria which as Marketing/Service Package, Personal Needs and Desire and Past Conference Meal. (Parasuraman et. al., 1990). In this research the initial service quality has been adapted to food service function into the conference sector. Figure 11 will demonstrate service quality process to measure costumers expected service and perceived service quality. Figure 7 Service Quality Model to Conference Food Function Source: Adapted from McCabe et al., (2000); Parasuraman et. al., (1985). Even so, it has been suggested that expectations are bound by adequate and desire levels, with a zone of tolerance in between. Although a model has been suggested to conceptualise service quality, with gaps representing the problem associated with the difference between processes to assess costumers expectation ands perception on the food providers performance (Parasuraman, 1991). GAP 1: The procedural gap First gap is the difference between what management believes customers want and what customers really asked for. GAP 2: The understanding gap Second gap is the difference between costumers expectations and managers perceived from costumers expectation. GAP 3: The behavioural gap The service delivered is different from the service specification. GAP 4: The promotional gap The difference between what has been promised by marketing communication activities and the actual service delivered. GAP 5: The perception gap Level of service perceived by costumer diverges from the service actually provided. The model helps catering managers recognise the understanding of customers. Also offers a clear thoughtful to managers who require improving the service quality provided by their service process. Consequently, managers gain the knowledge to improve their service quality and how they can understand their customers expectation and make then pleased which can promote a successful result to a conference meal service (McCabe et al., 2000; Rogers 2008; Zeithaml et. al., 1990). 3.4.1 Expectance and Perception of service quality Customers translate their needs into a series of expectance of the service or product that stand on this ability to satisfy an assured or implicit need. If the food function meets and exceeds these expectations then the customers will feel satisfied and will feel that they have received quality (Parasuraman, et. al., 1985 in Davis et al. 1998). However, if the food function does not meet their expectation, then there is a gap between customers expectations and the perceived characteristics of the service and quality will not have been provided (Davis and Stone, 1991). Customers have different background which influences his or her perception (Olsen et al., 1998). Service delivery is variable and difficult to measure because of the individual character of the contact between customer and services provider (Lashley and Lee-Ross, 2003). Moreover, these needs become a series of expectations for customers such as the type of food they desire, how they would like to be greeted and how much they are prepared to pay (Lockwood et al., 1996). In additional, culture, mood and timing jointly with the customers previous experience can effect on the way service is perceived (Walker, 1990). It is understandable that successful service providers will depend on the individual service delivered, being capable to interpret the customers requirement and adapt the service delivered to their desire (Lashley and Lee-Ross, 2003). If the customer expectations are meet or exceed, they will be satisfied and will have a quality experience (Lockwood et al., 1996). Service providers seen to be more concerned about customers expectance and service delivered, it is important take into consideration if there is a mismatch between service delivered and what is expected, customers are less likely to return (Jones, 1989). Figure 9 illustrate four main outlines to meet customers expectations. Figure 9 Customers expectation Model Source: Adapted from Martin (2003). 2.4.2 Customer expectations Customer expectations are the required level of performance that customers require from a service (Swan and Trawick, 1980). Also based on how well services providers are able to fulfil customer needs and desires (Westbrook and Reilly, 1983; Woodruff; 1987). It plays a central role in understanding the evaluation of service quality (Oliver, 1980). A range of methods for concept customer satisfaction have been proposed, each theory are based on different foundation. The commonly conceptual definition based on expectancy theory, is that customer expectations are predictions created by the customer regarding to what they believe it will be the result of a service provided or exchanged (Clow et. al., 1997). The models of service quality and customers expectation Model see figure 9 stresses the role of expectations. As a result, food service providers should be not only to meet the customers expectations but also to exceed them. Even so, it should be evidenced that exceeding customer expectations by a very high level is both profitable and dynamic, also it will increase cost and customers will have even high expectations when they repurchase. (Olsen et al., 1996). 2.4.3 Customer perceptions Customer perceptions play a vital to the concept of service quality. Perceptions are customers beliefs when they receive and experience service. It gives an explanation on how customers perceive service and how they evaluate their feelings. Additionally, it is important that organisations and managers understand the criteria that customers use to measure service quality (Gale 1994). On average, customers do not perceive circumstances in the same way for the reason that they comprise different needs, objectives and past experiences which persuade their expectations (Seaton and Bennett 1996). Perceived quality is highly connected with service quality and customer satisfaction (Ndhlovu and Senguder, 2002), a high perception of service value can result in greater satisfaction and intentions to return (Tam, 2000). In the food service industry, customers evaluate, compare an establishment with is competitors, and that evaluation is based on satisfaction, where they observe evaluation of service quality from employees, product quality and price (Lewis, 1984; Johns, 1992). 3.5 Food and beverage service employment People working in food and beverage service are the main point of contact between customers an establishment (Foskett and Ceserani, 2008). It is an important role in a profession with an increasing national and international status (Lillicrap et al., 2002). A research conducted by Bowdin and Pherson (2006) states figures regarding tourism service industry. In UK, 13,276 people are employed in the industry as their main job, with a further 337 employed as their second job (The Labour Market review for the Travel Service in Bowdin and Pherson 2006). Moreover, People 1st (2009) registered on total 56 per cent of the labour force are employed on a full time basis and 44 percent work part time. Also the research suggests that conference and events is the largest employer with 13,771 employees, this figure does not included in the figure above. While is difficult to assess the number of employed into the industry. It is obvious that growth in employment in this are and associated sector is occurring. The innovative industries have seen a rise of 400,000 employees in an eight years period (Bowdin and Pherson 2006). The hospitality, leisure, travel and tourism sectors surrounded by the fastest growing in the UK, with standard growth in the sector sitting at 7 per cent over the last 5 years, compared with a 4 per cent growth rate across the economy as a whole. Furthermore, it is predicted that 15,000 new jobs will be created in these sectors between 2002 and 2012 (Bowdin and Pherson 2006). From the Food Service Industry Profile (2009) in Peoples 1st (2009), a research shows that according to the labour force survey 2007/08 183,902 people work in food service establishments in the UK., which 67 per cent are women. They also supported that 15 per cent of those people working in the food and service industry are from black and ethnic minority. Furthermore, graphics 8 and 9 shows the employment by gender and full and part time employment into the food service industry: Graphics 1: Employment by gender and full and part time. Source: People 1st (2009). An additional data from the research reveal the industry age management profile, it says is relatively old when compare to other industry within the hospitality, leisure, travel and tourism sector. More than half 52 per cent are aged between 30 and 49 compared to an average of 35 percent across the sector. A further 27 per cent are aged over 50. Across the sector this figure stands at 17 per cent. 3.6 The concepts of food quality Food quality is generally distinguished from concept of value. It is understandable that food is a core product in any food establishment. Perception of food quality is part of the cognitive process, which influences satisfaction/ dissatisfaction as well as need fulfilment, expectancy affirmation, equity/inequity, also regret and unapprised cognition (Frewer et al., 2001). A high standard of service and quality of food with more sophisticated atmosphere can be found in a coffee shop or speciality restaurants; higher priced à ¡ la carte restaurant with more extensive menu and one or two cocktail bars in the hotel (Davis et al., 1998; Edwards and Nick, 1994). A well in conference centres were function meals served requires professionalism in preparing, planning and producing these meals; knowledge of the diners / customers and their expectations, desire and reasons for eating out are other crucial factors of food quality (Gustafsson et. al., 2006). Examining customer satisfaction, finds that food quality is part of top nine factors tested that had a considerable effect on customers intention to return in a food service. Likewise, the crucial factor of selecting food service establishment is determined by quality of food (Cullen, 2004). 3.7 Importance of food quality A researched carried by Kim et. al. (2009) analyse the influence of conference food function on attendee satisfaction shows that the quality of food content is the leading determinant of an attendees satisfaction with the food function performance. However, consumers are increasingly becoming knowledgeable and sophisticated about food; they usually expect and require food with genuine quality. If companies are prepared to respond to these demands and reflect them in their marketing strategies, the bottom line quality will appear for it self (Wheelock 1992). A term of quality are generally described rather differently between costumers and the provider (Wieske, 1981), and normally includes items such as the food variety, quality of ingredients, nutrition, portion size and price, those appropriated to meet customers desire and nutritional requirements contributing to pleasure of eating (Daget, 1988; Seo and Shanklin, 2005). 3.7.1 Customers role of food quality Food is not only a basic need of life but, it is a survival necessity. Eating is a part of activities of the daily routine, where variation, life style, imagination and imagination on food preparation and presentation (Wieske 1981). With food and service product price and variety can be widely provided. In general, customers are prepared to pay more for what they recognize to high quality service or product (Wheelock 1992). Quality on food can be relatively a complex issue. The food quality approach is engage into the natural sciences based on measurability of food quality characteristics. Those product and services characteristics are classified by costumers researches, transforming those in natural part of the product or service definition and can be conveyed to the next link to improve process on those processes with right specification related to an ingredients, manufacture procedures, packing and service standards, called specifications (Daget, 1988; Becker, 2000). Specifications are the meaning by product knowledge which is transmitted to all those concerned at the service or product. Any failure to certificate this will inevitably confuse those who face the problem of putting the design into production (Daget 1988). The product knowledge and quality expectation is powerfully influenced both by the companys marketing and advertisement as well as by the type of how it can be demonstrated and provision in the trade (Wieske 1981). 3.7.2 Influence of food sensory aspects on costumers Food providers can be even less confident about how much that food contributes to an individuals meal experience (Edwards and Nick, 1994). Experienced quality, including all sort of sensory pleasure particularly taste, and it is influenced by many ways for instance, the product itself, past experience which applies to both food quality and mood of the customer (Frewer et al., 2001). Despite the fact that sensory quality of food is just a part of the customers eating experience, it is very vital for food development, market testing and quality control (Nick et al., 1994). Costumers can use their sensory dimension and the freshness of food to evaluate food service quality or perceived value A successful food service function is the one which ensures providence of appearance, aroma, taste, temperature and texture are all as customer expectations (Jones, 2002; Lee et al., 2004). It is important to note that psychical quality of food is a vital part of customer satisfaction. Sensory aspects of food quality are perceived by numerous items (Jones, 2002), illustrated on table 9 the follow senses: Table 9 Food sensory aspects. Senses Examples Sight, Appearance Colour, visual texture, portion size, apparent freshness and purity; Smell Aroma, some part of flavour which is actually perceived through the olfactory area; Taste Combinations of sweetness, sourness, saltiness and bitterness to create unique flavour of food; Kinaesthetic Sense of muscular movement such as chewiness and tenderness; Touch, Texture Smoothness, dryness, lumps, fluid or solid including rare, middle or well done level of steak; Hearing Some foods are recognised by a crackle during chewing; Temperature Serving with low temperature or high temperature depending on types of meals or sweet. Source: Jones (2002). 3.7.3 The influence of food sensory attributes on customers The sensory attributes of a food plays an important role in it overall acceptance process. For example, it has been well acknowledged that there is specific design to the growth of pleasantness/unpleasantness as a function of the strength of food related sensory attributes. It is makes clear that customers expectations about the sensory properties of food have an influential effect on perceived food appearance (Thomson, 1994). According to many researchers regarding on the relative influence of food quality on customer satisfaction and behaviour (Auty, 1992), the sensory dimensions may perhaps be a core quality and seen as fundamental role to improve perceived service value in a food service context. Additionally the sensory attributes as well play a key role in the customers attempt to assess a particular food function performance (Kivela et al., 2000; Lee et al., 2004). A research conducted by Hester and Harrison (2001) reveals that the sensory attributes can be transformed into a perception of food quality by the costumers that may go ahead to repeat purchase. In addition, a better perception of costumers permit food providers to meet their needs and offer a wide range of nutritious, delicious, attractive and good value products. 3.7.3.1 The importance of appearance, flavour and texture Appearance is the first sensory sense that influences costumers to be interested in the food (Cardello 1994; Lawless 2000). It includes essential sensory attributes of the food as its colour, shape and size as well as more compounds attributes such as translucency, gloss and surface texture (Cardello 1994). Colour often predominate costumers expectations about flavour, and changes in shape or colour can reduce the sense of sameness. It predicts quality and motivates costumers expectations concerning other sensory attributes (Lawless 2000). Astonishing colours may possibly persuade caution until the food is determined to be safe, palatable, and nutritious (Lawless 2000). Although the visual appearance of the food is a potential influence on acceptability, package related to shape, colour, design, associated logo, symbols, brand item; and names are also important (Cardello 1994). Several researches has been conducted concerning important specifics attributes as important sensory factors involving acceptability of food variety, issues from costumers knowledge of food texture is essential to understanding its overall contribution to food acceptance. Furthermore, most of researches that have been conducted with food costumers, flavours are more often mentioned than texture as a reason liking or disliking food (Cardello 1994; Cardello et. al., 1983; Cardello and Maller, 1987; Hendrix et. al., 1963). On the other hand, other studies have indicated that texture is mentioned more often as a reason for disliking a food than as a reason for liking it (Schutz and Wahl 1981). Many others attributes have been taken into consideration, such as gender, socio-economic status and geographical location were factors related to awareness of texture. Women prefer to be more texture conscious than men, an attribute shared by people in higher socio-economic classes (Schutz and Wahl 1981). Despite the fact that the texture of food products can have a profound effect on perceived acceptability, an even greater influence is applied by the flavour of food (Cardello, 1994). 3.7.4 Expectation and perception on food quality Food services are characterised basically by experience also by an acceptable quality dimensions. For most quality dimensions, costumers can not recognize quality before or during the process, however, they have to create quality expectation which is called quality indication. There are generally two quality indication outlining the expectations which are extrinsic quality and intrinsic quality (Olson and Jacoby, 1972 in Frewer et al., 2001). Extrinsic quality factors refers to everything including price of the product or the brand Also, it includes atmosphere and service quality of staff (Frewer et. al., 2001). Measure satisfaction factor, it is becomes more critical as customer expectations and perceptions of product change. Customer product expectations are expected to increase, also their expectations of money value (Edwards and Nick, 1994). A research conducted by Dube and Renaghan (1994) recognises the importance to focus on relationship between satisfaction and the frequency of repeat purchase. In addition, they suggest to food service environment different ways to encouraging repeat purchase based on aspects such as tasty food, atmosphere, attentive staff, helpful staff, consistent food, menu variety and waiting time. Into the food service industry intrinsic quality refers to physical characteristics of the product or service, for example, when the taste or the appearance is inferred from the colour or other aspects include appearance and brand knowledge (Frewer et al., 2001; Tregear and Ness, 2005); also staff appearance and atmosphere of dining hall (Kim et. al., 2009). In addition, customers meal acceptance normally is not only influenced by food quality itself (intrinsic quality) but customers may rely previous meals experiences and value expectation (Oh and Park, 2000; Hartwell, 2004). 3.8 Menu planning The aim of food menu or beverage list is to inform customers what is available to them (Davis et al. 1998), in apparently random fashion with the food being raw, prepared or cooked. Individual menus came into use early in the nineteenth century, as the twentieth century advanced, and people settled around the world, the food service industry began to introducing different style of food and service (Foskett and Ceserani, 2008). Function catering venues normally work on menu planning based on the guidelines in the financial and marketing policies, the different types of menus offered by a function organisation (Davis et al. 1998). Usually, those venues adopt the cyclical menus, these are complied to cover a given period of time: months, or seasonal. The length of the cycle is determined by management strategies (Foskett and Ceserani, 2008). Table 6 shows the advantages and disadvantages of cyclical menus. Table 6 Advantages and disadvantages of cyclical menus. ADVANTAGES DISADVANTAGES Cyclical menus save time by removing the daily or weekly task of compiling menus, although they may require slight alterations for the next period. When used in association with cook-freeze operations, it is possible to produce the entire number of portions of each item to last the whole cycle, having determined that the standardised recipes are correct. They give greater efficiency in time and labour. They can cut down on the number of commodities held in stock, and can assist in planning storage requirements. When used in establishments with a captive clientele, the cycle has to be long enough so that customers do not get bored with the repetition of dishes. The caterer can not easily take advantage of good buys offered by suppliers on a daily or weekly basis, unless such items are required for the cyclical menu. Source: Adapted from Foskett and Ceserani (2008). Manage menu planning for conference events, should take several factors into consideration: food costs, delegate requirements, the type of items required by the client, nutritional concerns, seasonality, staffing implications, and the overall impression that the meal will give to delegates (McCabe et al., 2000). As a sales tool, menus often will by using well-planning and presented advertisement techniques, direct the customers what they are buy (Davis et al. 1998), also it is important to present clearly to clients and delegates the quantity, quality, price, brand (if necessary) and means of preparation of items within menu (McCabe et al., 2000). 3.8.1 Menu selection From conference managers, food function is related to cost driven, as food and beverage sector accounts for 28% of the total expenditure for the conference industry, which is the single largest portion (

The Relationship Between Religion and Israel Essay -- religion, theolo

Israel, the place call the holy land, the land, which Jesus walked, however, it is widely acknowledged that tensions between secular and religious sectors constitute a salient feature of Israeli society. If one were to try to summarize the relationship of Israel to Jewish religion, he would say that it is related but not equivalent to certain concepts of Israel. Most people think of the holy land when they hear the names Israel but one must ask the question is Israel truly the holy land. This essay will show the relationship between religion and Israel. Religion in the broadest sense may be defined as man's attitude towards the unseen, and the earliest forms of human thought furnish the clue from which must be traced the development of those great systems of religion that have at different time periods been professed by certain groups of people. The term religion must also include, not only beliefs in unseen spiritual agencies, but also numerous customs, superstitions, and myths which have usually been regarded by the people of the specific society or community. As far as, Jewish religion goes, there are many different opinions about the origin and history of people and the religion. The Jews are a people who trace their descent from the biblical Israelites and who are united by the religion called Judaism. They are not a race; Jewish identity is a mixture of ethnic, national, and religious elements. An individual may become part of the Jewish people by conversion to Judaism; but a born Israel who rejects Judaism or adopts another religion does not entirely lose his Jewish identity. In biblical times the Jews were divided into 12 tribes: Reuben, Simeon (Levi), Judah, Issachar, Zebulun, Benjamin, Dan, Naphtali, Gad, Ash... ...ment of the Israeli culture with religious Jewishness. Because of the diversity in the different religiosity categories’ exigencies from the social order, one may speak in this respect of the Israeli society as an example of conflictual multiculturalism. This notion designates this kind of multiculturalism where the dominant culture conditions the insertion of groups on their acceptance of exigencies which, in given respects, contradict their own self-perceptions. Religiosity in Israel is bound to multi-sided conflicts, which is conjunctively articulated through a continuum of approaches. This religious convictions stand behind the stage explains the sharpness that conflictedness may eventually take on. Yet, as we have seen, in this case, religiosity does not divide this society dichotomously and actors remain bound by common references, albeit unevenly.

The poems Valentine and In Mrs. Tilchers Class both experience :: English Literature

The poems' Valentine and In Mrs. Tilchers' Class both experience dramatic change throughout the course of their poems. They are both very similar in their structure because they both start off in a very positive way. For example the poem "Valentine" uses the words 'Red rose' and 'satin heart' in the first line, which also is the first stanza. Like this, in the poem "In Mrs. Tilchers' Class" the word 'laugh' is used in the first stanza. From this we can see that both poems are conforming to normal standard, by starting off very positively. In "Valentine" Carol Ann Duffy starts off the poem by describing the state of the relationship and uses the words 'like the careful undressing of love' to create a simile of sexual nature. As the poem progresses, we find out that Carol Ann Duffy is, in fact, ending the relationship with the person concerned. She uses phrases like 'possessive' and 'lethal', which certainly does not conform to most Valentine poems of today. Unlike the beginning of the poem where she uses a lot of very "loving" words like 'truthful' and 'lover', towards the end she talks about how the scent of the onion will 'cling to your knife'. The word 'knife' is the keyword in this line, and Carol Ann Duffy has purposely chosen it because it is not usually linked with Valentine poems. The word is a strong contrast towards the beginning of the poem. We can link the word 'knife' as the last word in the poem, to the last word in the first line which is 'heart'. We can now more clearly see the contrast Duffy is trying to make. The whole poem "Valentine" is an extended metaphor concerning the onion. Duffy uses the onion to describe the relationship. From words like 'undressing', 'fierce kiss' to 'tears' and 'grief' she chooses her language so that you can identify and relate to what she is writing. The poem is not only easy to relate to because of its language but also because it is written based on real life. Duffy wrote the poem for a lover, so this also makes it easier to understand. Carol Ann Duffy makes the change in "Valentine" between the fifth and the sixth stanza. The first three stanzas of the poem focus on the content of the relationship and we see the contentment of it. However there is a change. The sixth and seventh stanzas describe an event and its consequences. The reader can see that when Carol Ann Duffy says ' I give you an onion. Its fierce kiss will stay on your The poems' Valentine and In Mrs. Tilchers' Class both experience :: English Literature The poems' Valentine and In Mrs. Tilchers' Class both experience dramatic change throughout the course of their poems. They are both very similar in their structure because they both start off in a very positive way. For example the poem "Valentine" uses the words 'Red rose' and 'satin heart' in the first line, which also is the first stanza. Like this, in the poem "In Mrs. Tilchers' Class" the word 'laugh' is used in the first stanza. From this we can see that both poems are conforming to normal standard, by starting off very positively. In "Valentine" Carol Ann Duffy starts off the poem by describing the state of the relationship and uses the words 'like the careful undressing of love' to create a simile of sexual nature. As the poem progresses, we find out that Carol Ann Duffy is, in fact, ending the relationship with the person concerned. She uses phrases like 'possessive' and 'lethal', which certainly does not conform to most Valentine poems of today. Unlike the beginning of the poem where she uses a lot of very "loving" words like 'truthful' and 'lover', towards the end she talks about how the scent of the onion will 'cling to your knife'. The word 'knife' is the keyword in this line, and Carol Ann Duffy has purposely chosen it because it is not usually linked with Valentine poems. The word is a strong contrast towards the beginning of the poem. We can link the word 'knife' as the last word in the poem, to the last word in the first line which is 'heart'. We can now more clearly see the contrast Duffy is trying to make. The whole poem "Valentine" is an extended metaphor concerning the onion. Duffy uses the onion to describe the relationship. From words like 'undressing', 'fierce kiss' to 'tears' and 'grief' she chooses her language so that you can identify and relate to what she is writing. The poem is not only easy to relate to because of its language but also because it is written based on real life. Duffy wrote the poem for a lover, so this also makes it easier to understand. Carol Ann Duffy makes the change in "Valentine" between the fifth and the sixth stanza. The first three stanzas of the poem focus on the content of the relationship and we see the contentment of it. However there is a change. The sixth and seventh stanzas describe an event and its consequences. The reader can see that when Carol Ann Duffy says ' I give you an onion. Its fierce kiss will stay on your

Samson, Gregory, and the Herdsmen in Romeo and Juliet and Caius Marius

Samson, Gregory, and the Herdsmen in Romeo and Juliet and Caius Marius Throughout Shakespeare’s plays, there are minor characters that often occur for only one scene. These characters have a short dialogue which seems rather meaningless to the play; however, these dialogues usually foreshadow or summarize events and themes of the play. Although they have little effect on the movement of the play, they give insight into the underlying themes of the play. Comparing these minor characters and their scenes in three different versions of Romeo and Juliet (the Shakepeare edition, the Garrick edition, and Otway’s adaptation, Caius Marius) show the differences in the focus of each version. In the Shakepeare and Garrick versions, the minor characters are Samson and Gregory who appear as the play opens. In Otway’s version, the minor characters are the herdsmen in Act IV. Samson and Gregory in the Shakespeare Edition Samson and Gregory appear in Act I, Scene I of Shakespeare’s Romeo and Juliet. Their playful dialogue sets the tone of the play and addresses one of its key issues, that of the feuding families. This feud leads to the fighting which takes place throughout the play, the first of which is begun by Samson and Gregory, servingmen of Capulet. In the play, most everyone has accepted the fighting between the Monatgues and Capulets, even Romeo battles, but some see the problems with the fighting while others merely fight blindly. Although Samson and Gregory both start the first brawl of the play, the two characters display the aforementioned difference of opinions on fighting. The first to speak, Samson, sees the fighting as something that he must do and he brags about his skill as a tyrant. He begins by saying, "On my word,... ...light key themes of the play. The Shakespeare version highlights the feud as a source of turmoil and distress. The Garrick, by omitting many passages, emphasizes the fighting instead of the reasoning behind the feud. The Otway, on the other hand, focuses on political strife and reflects the Exclusion Crisis and the threat of civil war in England at the time by reflecting these ideas in the feud. These small, but key passages, are important tools for gaining insight into the themes of the plays. Works Cited Canfield, J. Douglas. "Thomas Otway." Dictionary of Literary Biography. Ed. Paula R. Backsheider. vol 80. Rochester: The Gale Group, 1989. Hedgcock, Frank A. A Cosmopolitan Actor: David Carrick and His French Friends. Buffield and Company, 1912. Wallace, John M. "Otway’s Caius Marius and the Exclusion Crisis." Modern Philology. 85 (1998): 363-372.

What time you call this?

She returned a few seconds later, there was a little glimmer of satisfaction on her face. She paused in the centre of the' hall, as though wondering what to do next. Then, suddenly, she turned and went across into her husband's study. On the desk she found his address book, and after hunting through it for a while she picked up the phone and dialled a number. â€Å"Hello,† she said. â€Å"Listen – this is Nine East Sixty-second Street . . . Yes, that's right. Could you send someone round as soon as possible, do you think? Yes, it seems to be stuck between the second, and third floors. At least, that's where the indicator's pointing . . . Right away? Oh, that's very kind of you. You see, my legs aren't any too good for walking up a lot of stairs. Thank you so much. Good-bye.† She replaced the receiver and sat there at her husband's desk, patiently waiting for the man who would be coming soon to repair the lift. â€Å"What time do you call this?† she said The repairman replied, † well sorry for running late but my car broke down† â€Å"Oh well don't worry but I will not be paying you full price† she declared He replied in a rudely manner â€Å"Okay madam, I'm really sorry, it wasn't entirely my fault† She interrupted â€Å"Quick, quick!!! I'll have to dust the house before my husband comes home, im tired as it is† The repairman started fixing the elevator, it was continuously playing up. the repair man said â€Å"this is too dangerous to be in use and someone should have been called out weeks ago other than that it should be working in any second now† She replied, â€Å"Oh thanks dear, I shall be paying you nineteen dollars† â€Å"Oh yes that will do† he said with a disappointed sigh. The repairman started fixing the elevator, he took out a few tools, a spanner, screw driver and a hand drill, he tried and tried to open the jammed elevator but it wouldn't open, Mrs Foster saw this so she offered to help, † do you need help there mister?† â€Å"Well†, he said with a surprised face â€Å"mrs I haven't got the right tools so ill have to come back tomorrow† â€Å"No you will not!!! I need it fixed now, so it will get fixed now also I have some tools under the sink in the kitchen† she declared Ill have a look, hopefully you have a crowbar, that's all I need† he replied Fast, fast I don't much have time,† she said. So the man got the crowbar, put one end in the gap and put all his weight in the other , Then a little gap emerged and a sudden stench infested the nose of the repairman. â€Å"Orrghh that bloody smells† he shouted â€Å"What, what is the matter?† She shouted Mrs foster then went towards the elevator and said â€Å"open up we'll see what has made that ghastly smell if you be quick† Then man opened up the rest of the lift so they could see what in the lift. â€Å"Oh my little smooch, my cat, my cat its dead† she wailed â€Å"I better get a bag† he said with a confused face. He got a bag for the cat. Mrs foster was surprised and disappointed, and she showed a glimmer of dissatisfaction, the cry sounded rather unreal, not usual cry that her pet had got stuck in the lift and died but an obvious exaggerated cry. â€Å"Here's nineteen dollars,† she said â€Å"Oh thanks, hopefully no problems should reoccur† he said So the man left the house, she was slightly upset. She got in the elevator and went up to her bedroom, she put down the suitcase and lied down on the luxurious bed that she had, it consists of a king bed, which had a crown looking thing at each corner of the bed. Half asleep she heard a creeping noise of footsteps; she thought it was nothing but her mind playing on her. The noise got closer and closer, but she was getting sleepier and sleepier. With her eyes slightly closed she could feel a shadow over her, She reluctantly opened her eyes and to her amazement it was Mr foster, â€Å"Its alright your safe with me, go back to sleep† he muttered While she was falling into deep asleep, he quietly went to the closet and opens the draw He took a sharp object and walked over to the bed was went towards Mrs foster, put his hand in a plastic bag then stabbed her in the neck.